Thanks for shopping at FUNTOUCH. We hope you love your purchases, but if you have any question, we are always here to help.
Warranty Policy
1. Warranty Period
FUNTOUCH offers warranty services and official customer support, which are only applicable to new products purchased from the AMIRO official website. For products purchased through platforms such as Amazon, Temu, or other e-commerce platforms, please contact them directly for after-sales service. We provide one-year limited warranty service for brand-new products purchased from the FUNTOUCH official website.
Replacement of components: The warranty period will remain valid from the date of purchase and will be extended to the total number of days during which the product has not undergone warranty repairs in the hands of the buyer.
2. Warranty Forfeiture
Warranty is void in the following situations: a) Products are marked as “sample” or “Not for Sale”, or sold “AS IS” or sent to you as “prototype”. b) Products are purchased from unauthorized distributors or resellers. c) Trade-marks, serial tags, product stickers have been removed, altered or tampered with. d) Products are dismantled, mishandled, improperly used or defaced. e) Damage has resulted from accident, dismantling, abuse, or service or modification by someone other than the appointed vendor, souse, fission or the spare part has been over the period of warranty. f) Products are damaged due to improper working environment or operation, such as unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, using the wrong power adapter, etc. g) Products are damaged due to the violation of direction on safe battery handling and usage. (h) warranty is for the original purchaser only and is not transferable.
3. Limitation of Damages
FUNTOUCH is not responsible for other extra warranty or commitments promised by resellers, agents, distributors, or any other third parties. If they promised you some extra commitment or warranty, please ask for written documents to protect your rights and interests.
Return /Cancel/Refund Policy
1.Cancel
If you want to cancel your order, please contact us via live chat or email to help you. But once the item has been shipped out (you have received the tracking number or your order status is completed) we are unable to help cancel it.
2. 30-Day Return Guarantee
Return Policy for Products Purchased from FUNTOUCH
a) For Unwanted Products
If the package remains unopened, undamaged, and suitable for resale without affecting secondary sales, please reach out to our customer service team within 30 days of purchase to explore your eligibility for a refund. We may kindly request visual evidence such as photos or videos to facilitate the process. Please note that the return shipping costs will be borne by the customer. To be eligible for a full refund, all items included in the purchase—including promotional free gifts—must be returned together. If only the purchased product is returned, your refund will be placed on hold until the associated free gifts are received at our warehouse.All Flash Sale and Mystery Box items are Final Sale. Returns or exchanges are only accepted for confirmed quality defects.
b) For Non-Man made Defective Products
If the product is defective (non-manufacturing) upon receipt, within 30 days of purchase, you may receive a full refund or replacement. Beyond 30 days but within the 1-year warranty period, a full refund is not available, but a replacement is acceptable. Please contact customer service within 30 days of purchase to inquire about your eligibility for a refund. We may kindly request visual evidence such as photos or videos to facilitate the process. You are not required to return the defective item, and FUNTOUCH will cover the freight cost for new replacements.
Return Policy for Products Purchased from a Third-Party
If the FUNTOUCH product that you have purchased from the third-party stores or vendors does not function to your satisfaction, please contact the third-party store or vendor where the product was originally purchased for the return and refund policy. All the return and refund processes related to the FUNTOUCH products purchased from third-party stores or vendors are subject to the specific policies of the third-party stores or vendors. Please refer to the return and refund policy of the original store or vendor where you purchased your FUNTOUCH product for specific information. FUNTOUCH is not responsible for their refund and return.
3. Refund
For orders eligible for a refund, the money will go back to your payment account.
🚀🚀🚀Fast U.S. Shipping · 3–7 Days Delivery · Ships from CA & PA Warehouses
📦 Shipping Information
We are committed to delivering your order quickly, safely, and reliably. All orders are shipped from our U.S. warehouses located in Los Angeles, California and Philadelphia, Pennsylvania.
We work with trusted carriers including USPS, UPS, and FedEx to ensure fast and secure delivery across the United States.
📍 Where We Ship From
All orders are fulfilled from our U.S. warehouses:
Los Angeles, CA (West Coast Fulfillment Center)
Philadelphia, PA (East Coast Fulfillment Center)
Your order will automatically ship from the nearest warehouse to your delivery address to ensure the fastest possible delivery.
🚚 Shipping Methods
We partner with reliable logistics providers:
FedEx – Fast express delivery
UPS – Secure nationwide shipping
USPS – Standard and last-mile delivery
The shipping carrier is automatically selected based on your location and order details.
⏱ Delivery Time
United States:
Standard delivery: 3–7 business days
Remote areas (Alaska, Hawaii, etc.): 5–10 business days
Order processing time:
1–2 business days before shipment
💰 Shipping Fees
Orders over $XX qualify for free shipping
Orders under $XX will have a standard shipping fee calculated at checkout
📦 Order Processing
All orders are processed within 24–48 hours
You will receive a tracking number once your order has shipped
Tracking updates may take 24–72 hours to become active
🔍 Order Tracking
Once your order is shipped, you will receive a tracking number via email.
You can track your package through:
The tracking link in your email
Or directly via USPS, UPS, or FedEx websites
⚠️ Important Notes
Please ensure your shipping address is correct before placing your order
We cannot modify the shipping address once the order has been dispatched
Delivery delays may occur due to weather conditions, holidays, or carrier issues
We do not ship to PO Box addresses
💬 Need Help?
If you have any questions about your order or shipping, our support team is here to help. We typically respond within 24 hours.
Accepted Payment Currency All prices on our website are listed in U.S. Dollars (USD).
💳 Payment Methods We Accept
We currently support secure payment via:
PayPal
Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
You can complete your payment through PayPal even if you do not have a PayPal account. PayPal allows direct card payments for a fast and secure checkout experience.
🔒 Secure Checkout
All transactions are processed through encrypted and secure payment gateways to ensure your personal and financial information is fully protected.
We do not store any of your credit card or payment details.
🌍 International Payments
In some cases, your bank may charge an additional foreign transaction fee or international processing fee.
Please note:
These fees are charged by your issuing bank, not by us
We are not responsible for any additional bank charges
For more details, please contact your bank directly.
⚠️ Payment Issues
If your payment fails, it may be due to one of the following reasons:
Insufficient funds or credit limit reached
Incorrect card information entered
Expired or invalid card
Payment declined by your bank
Card not enabled for online or international transactions
Ensure your card supports international online payments
If the issue persists, please contact our support team and we will assist you.
🧾 Need Help?
If you experience any issues during checkout or payment, feel free to contact our customer support team. We are happy to help you complete your order successfully.
Thanks for shopping at AMIRO. We hope you love your purchases, but if you have any question, we are always here to help.
Warranty Policy
1. Warranty Period
AMIRO provides warranty service and official customer support, which only applies to new products purchased from AMIRO's official website, and official stores on Amazon, Lazada, Yami, etc. For purchases made through AMIRO's authorized resellers or distributors, please contact them directly for after-sales service.
We provide a1-year limited warrantyfor brand new devices (Makeup mirror/IPL hair removal/Facial devices) purchased from AMIRO.
Replacement Unit: Warranty continues from the original date of purchase and will be extended for the number of whole days that the product has been out of the buyer’s hands for warranty repairs.
2. Warranty Forfeiture
Warranty is void in the following situations: a) Products are marked as “sample” or “Not for Sale”, or sold “AS IS” or sent to you as “prototype”. b) Products are purchased from unauthorized distributors or resellers. c) Trade-marks, serial tags, product stickers have been removed, altered or tampered with. d) Products are dismantled, mishandled, improperly used or defaced. e) Damage has resulted from accident, dismantling, abuse, or service or modification by someone other than the appointed vendor, souse, fission or the spare part has been over the period of warranty. f) Products are damaged due to improper working environment or operation, such as unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, using the wrong power adapter, etc. g) Products are damaged due to the violation of direction on safe battery handling and usage. (h) warranty is for the original purchaser only and is not transferable.
3. Limitation of Damages
AMIRO is not responsible for other extra warranty or commitments promised by resellers, agents, distributors, or any other third parties. If they promised you some extra commitment or warranty, please ask for written documents to protect your rights and interests.
Return /Cancel/Refund Policy
1.Cancel
If you want to cancel your order, please contact us via live chat or email to help you. But once the item has been shipped out (you have received the tracking number or your order status is completed) we are unable to help cancel it.
2. 90-Day Return Guarantee
Return Policy for Products Purchased from AMIRO
a) For Unwanted Products
If the package remains unopened, undamaged, and suitable for resale without affecting secondary sales, please reach out to our customer service team within 90 days of purchase to explore your eligibility for a refund. We may kindly request visual evidence such as photos or videos to facilitate the process. Please note that the return shipping costs will be borne by the customer. To be eligible for a full refund, all items included in the purchase—including promotional free gifts—must be returned together. If only the purchased product is returned, your refund will be placed on hold until the associated free gifts are received at our warehouse.All Flash Sale and Mystery Box items are Final Sale. Returns or exchanges are only accepted for confirmed quality defects.
b) For Non-Man made Defective Products
If the product is defective (non-manufacturing) upon receipt, within 90 days of purchase, you may receive a full refund or replacement. Beyond 90 days but within the 1-year warranty period, a full refund is not available, but a replacement is acceptable. Please contact customer service within 90 days of purchase to inquire about your eligibility for a refund. We may kindly request visual evidence such as photos or videos to facilitate the process. You are not required to return the defective item, and AMIRO will cover the freight cost for new replacements.
Return Policy for Products Purchased from a Third-Party
If the AMIRO product that you have purchased from the third-party stores or vendors does not function to your satisfaction, please contact the third-party store or vendor where the product was originally purchased for the return and refund policy. All the return and refund processes related to the AMIRO products purchased from third-party stores or vendors are subject to the specific policies of the third-party stores or vendors. Please refer to the return and refund policy of the original store or vendor where you purchased your AMIRO product for specific information. AMIRO is not responsible for their refund and return.
3. Refund
For orders eligible for a refund, the money will go back to your payment account.
We take your privacy seriously and this privacy statement explains how amirobeauty (collectively, “we,” “us,” or “our”) collect, use, share and process your information.
Personal data is information that can be used to directly or indirectly identify you. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.
We abide by the principles of legality, legitimacy, and transparency, use, and process the least data within a limited scope of purpose, and take technical and administrative measures to protect the security of the data. We use personal data to help verify accounts and user activity, as well as to promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies. Such processing is based on our legitimate interest in helping ensure the safety of our products and services.
Here is a description of the types of personal data we may collect and how we may use it:
ⅰ. Data you provide:
We collect the personal data you provide when you use our products and services or otherwise interact with us, such as when you create an account, contact us, participate in an online survey, use our online help or online chat tool. If you make a purchase, we collect personal data in connection with the purchase. This data includes your payment data, such as your credit or debit card number and other card information, and other account and authentication information, as well as billing, shipping, and contact details.
ⅱ. Data about use of our services and products:
When you visit our website/application, we may collect data about the type of device you use, your device's unique identifier, the IP address of your device, your operating system, the type of Internet browser that you use, usage information, diagnostic information, and location information from or about the computers, phones, or other devices on which you install or access our products or services. Where available, our services may use GPS, your IP address, and other technologies to determine a device's approximate location to allow us to improve our products and services.
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
ⅰ. Providing, improving, and developing our products and services:
We use personal data to help us provide, improve, and develop our products, services, and advertising. This includes using personal data for purposes such as data analysis, research, and audits. Such processing is based on our legitimate interest in offering you products and services and for business continuity. If you enter a contest, or other promotion, we may use the personal data you provide to administer those programs. Some of these activities have additional rules, which may contain further data about how we use personal data, so we encourage you to read those rules carefully before participating.
ⅱ. Communicating with you:.
Subject to your prior express consent, we may use personal data to send you marketing communications via any means (including via email, telephone, text message, social media, post or in person) in relation to our own products and services, communicate with you about your account or transactions, and inform you about our policies and terms. If you no longer wish to receive communications via any means (including via email, telephone, text message, social media, post or in person) for marketing purposes, please contact us to opt-out. We also may use your data to process and respond to your requests when you contact us. Subject to your prior express consent, we may share your personal data with third party partners who may send you marketing communications in relation to their products and services. Subject to your prior express consent, we may use personal data to personalize your experience with our products and services and on third-party websites and applications and to determine the effectiveness of our promotional campaigns..
NOTE: For any of the uses of your data described above that require your prior express consent, note that you may withdraw your consent by contacting us.
We use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience. Please note that the specific cookies we may use vary depending on the specific websites and services you use.
We make certain personal data available to strategic partners that work with us to provide our products and services or help us market to customers. Personal data will only be shared by us with these companies in order to provide or improve our products, services, and advertising; it will not be shared with third parties for their own marketing purposes without your prior express consent.
ⅰ. Fulfilment of legal obligations:
Due to the mandatory laws of the European Economic Area or the country in which the user lives, certain legal acts exist or have occurred and certain legal obligations need to be fulfilled. Treatment of personal data of EEA residents ---As described below, if you reside within the European Economic Area (EEA), our processing of your personal data will be legitimized: Whenever we require your consent for the processing of your personal data such processing will be justified pursuant to Article 6(1) of the General Data Protection Regulation (EU) ("GDPR").
ⅱ. For the purpose of reasonable implementation or application of this article:
We may share personal data with all our-affiliated companies. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party. We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.
ⅲ. Legal Compliance and Security or Protect Other Rights
It may be necessary—by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence—for us to disclose personal data. We may also disclose personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.
We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. You have the right to access, correct, or delete the personal data that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal data. You have the right to receive your personal data in a structured and standard format. You may lodge a complaint with the competent data protection authority regarding the processing of your personal data. To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain. You may contact us to exercise your rights. We will respond to your request in a reasonable timeframe, and in any event in less than 30 days.
When a customer operates a link to a third-party website that has a relationship with us, we do not assume any obligation or responsibility for such policy because of the third party's privacy policy. Our website, products, and services may contain links to or the ability for you to access third-party websites, products, and services. We are not responsible for the privacy practices employed by those third parties, nor are we responsible for the information or content their products and services contain. This Privacy Statement applies solely to data collected by us through our products and services. We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or services.
We use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data, and to correctly use the data we collect. We will retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.
We may periodically change this Privacy Statement to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons. Your continued use of our products and services after the effective date of the Privacy Statement means that you accept the revised Privacy Statement. If you do not agree to the revised contact us Privacy Statement, please refrain from using our products or services and contact us to close any account you may have created.
